Privacy Policy

Thanks for visiting our privacy page. Your privacy and security are important to us. We want you to feel secure knowing how and where your information in Hail is be collected and used.
Below you will find our formal privacy policy, which contains all the important details. We've done our best to make this as clear as possible for you, and not include legal terms, unless we really need to. If you are unclear about any part of this Privacy Policy, please contact

Our Principles

Hail.IM Limited (Hail) is committed to protecting your privacy when using our Products and Services (‘User’). We recognise the importance of protecting the privacy of information collected about Users, in particular, information that is capable of identifying a User (Personal Information).

Our approach to privacy is built around key principles. They’re at the heart of everything we do relating to data.

  • Transparency: We take an approach of being open, honest and transparent in how we use data and personal information.
  • Security: We champion industry leading approaches to securing the personal data entrusted to us.
  • Stewardship: We accept the responsibility that comes with processing data.

Privacy Policy — updated 18 October 2021

This Privacy Policy (Policy) governs the manner in which your Personal Information is collected and used.

By using Hail you are deemed to have consented to the collection, storage, disclosure and use of your Personal Information in a manner disclosed in this Policy. If you do not agree to be bound by the Policy, then please do not use our Product and Services or raise your concerns with the Privacy Officer at

We reserve the right to amend the Policy from time to time. Changes to the Policy will be notified to you by us indicating on the Policy the date it was last updated. You should review the Policy periodically to familiarise yourself with any changes. Your continued use of our Products and Services shall constitute your consent to any changes in the Policy.


In this Policy:

‘Hail/We/Us or Our’ means Hail.IM Limited;

‘You/Your/Yourself/User’ means the Person visiting and/or using our Website, visiting and/or using our App and/or subscribing to our Services;

‘Content’ means material produced by Members for and on behalf of an Organisation through use of the Services Content is owned by the Organisation;
‘Hail Account’ means your account registered with Hail;
‘Hail Account Holder’ means the Person registered with Hail in respect of a Hail Account who may create and/or join an Organisation as a Member;
‘Hail Address’ means the URL slug for an Organisation;
‘Member’ means a Hail Account Holder who is a member of an Organisation;
‘Organisation’ means a group comprised of Members which subscribes to the Services, ‘Owner’ means the Member of an Organisation who is responsible for the administration of the Organisation, including payment of the Subscription Fee(s);
‘Person’ means legal person or organisation;
‘Personal Information’ means information that specifically identifies an User, such as name, address, telephone number, email address, credit card billing address and credit card details eg. name of card holder, card number and expiry date;
‘Policy’ means this Privacy Policy as may be amended by Hail from time to time;
‘Products’ means each of and together, Hail’s App and Website;
‘Services’ means the services provided by Hail to Members via the App, and includes content creation, curation and communication services;
‘Website’ means the website located at

Use of Personal Information

We use the Personal Information to facilitate your use of, and our administration of, the Products and Services, to provide you with information or Services, to process your request for Services and to authenticate and process payments transactions for Services.

We will never:

  • Sell or trade to third parties your Personal Information.

We may:

Use your personal data to communicate with you. This may include:

  • Providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you.
  • Operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services.
  • Marketing communications about Hail that we think you might be interested in.

Within Hail we allow you to select how we email you and what notifications you receive.

  • Use trusted third party applications to assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Release your Personal Information to third parties when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or third parties’ rights, property, or safety.

Hail does have the right to change the Privacy Policy. The latest version will be indicated in the Policy to provide all users with confidence that they are viewing the latest Policy.

Payment Transactions

You acknowledge and agree that credit card transactions conducted through the App will be processed using a third party and, in connection with such payment transactions, your Personal Information including Personal Information relating to your credit card account will be transmitted to such third party. By submitting your credit card information in connection with a payment transaction, you authorise Hail or such third party to charge your credit card for the amount indicated and agreed upon.

We utilise Payment Express (DPS), a PCI compliant payments processor to perform credit card transactions. Your sensitive credit card data is never stored in, or transmitted through, our infrastructure. We will store the card holder’s name, last two digits and expiry date on the credit card so that you can identify which credit card you have used. Credit card data stored with Payment Express is subject to their privacy policy.

Payment Express uses the Personal Information you provide when adding your credit card to Hail to obtain authorisation from your credit card issuer, for the purposes of verifying that the credit card is legitimate. If the authorisation succeeds, the credit card data is stored securely at Payment Express for the purposes of subscription billing. Hail will instruct Payment Express to charge the credit card periodically to pay for invoices, either automatically when the subscription renews, or at the request of the organisation owner. Hail will only charge your credit card for invoices issued for subscriptions to the Services.

Protection and Storage of Personal Information

Hail endeavours to:

  • take all reasonable steps to ensure Personal Information collected and used is accurate, complete and up to date:
  • destroy or permanently de-identify Personal Information if it is no longer needed for any purpose; and
  • protect your Personal Information from misuse, loss and unauthorised access, modification or disclosure.

Hail is committed to protecting the security of your data. We follow best practices for data storage, backup and redundancy. Account passwords are stored securely using the bcrypt hashing algorithm, according to best practice.

Our infrastructure provider, Amazon Web Services (AWS), has high standards for security including highly secure data centers, which utilise state-of-the art electronic surveillance and multi-factor access control systems.

Our payments processor, Payment Express (DPS), is fully PCI compliant, meaning it meets the industry standard for payment security. Payment Express take many steps to ensure data security, including regular audits, penetration tests, and extensive monitoring and prevention of security threats. Credit card data is protected with the 3DES encryption algorithm.

Access to data we store is restricted. Only the Hail operations team have access to the infrastructure, and only exercise this access where necessary to undertake operational tasks.

Rights to access Personal Information

You have the right to request access to your Personal Information in accordance with applicable privacy legislation. We may recover from you our reasonable costs of supplying you with access to your Personal Information. You can ask for your Personal Information to be corrected if it is inaccurate, incomplete or out of date. Where requested, Hail will take reasonable steps to correct your Personal Information.

Deleting Personal Information

You have the right to request your Personal Information to be deleted if the information is inaccurate, incomplete, or out of date. Where requested Hail will take reasonable steps to delete this information in compliance with applicable privacy legislation.

Contact Us

If there are any questions regarding this Privacy Policy or requests for information, access rights or updating/deleting personal information you may email us at