Our privacy & security

At Hail, we take the security and privacy of your account very seriously. We're also committed to helping you ensure the accuracy of your content and control where it can be viewed online.

Systems Security Content Protection Privacy Policy

Learn all about how Hail secures your data with industry-leading architecture, hosting and practices. Plus, discover handy features for protecting and ensuring your content is spot-on and what you can do to keep yourself and your organisation safe.

Hail takes all the stress out of publishing on the web.


 Systems Security

Hail is built with modern software to strict industry standards and runs on the most extensive, reliable, and secure global cloud infrastructure. Read on for details on how we keep Hail secure and get an overview of our privacy policies.

We’ll never sell your data

  • Hail is a monthly subscription-based service so we don't rely on any advertising or data revenue. This means we're completely self-sufficient and will never sell your data, contacts or content.
  • You own all the content you add and publish with the platform. Plus we make it completely seamless to add your brand to all published formats along with all author and photographer details to ensure transparency of ownership.

You have full control of your account

  • You control what personal information you give us and can request it to be removed from our servers at any time. To sign up, we only require a bare minimum of info, being an account name and email address.
  • Passwords are encrypted on our server so not even our engineers can access them. And you have the option to sign in with other secure platforms like Google, Facebook and Microsoft which provide the ability to revoke sign-ins remotely.

The most secure global cloud infrastructure

Hail's compliance with third parties

  • Hail integrates with key third-party platforms, such as Facebook, Instagram, Twitter, LinkedIn, WordPress, Wonde, Mailchimp, Hero, Kamar and others. In all cases, they have their own strict privacy policies that we must adhere to and stay compliant with.
  • Whenever the access the third party provides is more than Hail requires, we only sync the bare minimum in order to accurately publish to the integration.

 Content Protection

Hail has been designed to keep your content secure and put you in control over where and how it's shared. Hail uniquely allows you to remove information that has been posted online and ensure that you maintain the highest level of privacy.

Powerful centralised control of your content

  • All published content can be updated on the fly, at any time and on any device. Plus, if anything inaccurate is ever posted from Hail, you can take it offline with one button. By simply unpublishing an article or image it'll be removed immediately from everywhere it was shared on the web, including your Hail newsletters and website. And any emails or social posts linking to the article will no longer open.

Protecting your content with Hail

  • Hail uses SSL certificates to ensure secure, encrypted transmission of information for websites and everything published on our platform.
  • Have sensitive content that you don't want accessible by the whole world? With Hail, you can publish to a select group by protecting a publication with a password.
  • All your content in Hail is backed up daily and we run regular recovery drills to ensure data integrity.

Block search indexing for added privacy

  • Hail allows you to block your publications from being indexed by Google and other search engines. This means that you're free to share updates and newsletters the same as always with your community, but don't need to worry about Google reading and displaying your content and images in their search results.

Content licensing and privacy policies

  • Hail gives you complete control over how your content is licensed. We provide licenses from Fully Copyrighted to Public Domain and a complete range of Creative Commons licenses to choose from.
  • Hail's Settings also allows you to add your own Privacy Policy which will be linked in the footer of everything you publish with Hail. This ensures your organisation is always completely transparent with how it gathers, uses and publishes its content.

Any Questions?

We're here to help! Just get in touch with our famously friendly support team
or check out our Help Centre at your leisure.


What can I do to keep myself and my organisation extra safe?

A Hail user looking at their phone and laptop.

There are actually many little things you can do that will have a huge impact on security and privacy…

  • Be wary of any suspicious emails trying to get you to sign into your account. All emails from us are fully-branded, consistent in appearance and we'll never ask for your account credentials.
    Also, be careful with attachments, some may lead to installing viruses.
  • When signing into Hail, you should always be on the hail.to domain with the lock symbol signifying that it’s a secure, encrypted connection.
  • Use strong and unique passwords. Passwords should be at least 12 characters long using a combination of letters, numbers, cases, and symbols. And each website you sign into should have its own so that if it's hacked and emails/passwords stolen, they can't be used on other sites.
  • Make sure all your devices, like laptops, desktops, tablets and phones, are up‑to‑date with the latest version of the operating system, security updates and antivirus software if running Windows.
  • Lock your devices with a passcode, password or FaceID to prevent access to your accounts if lost or stolen.
  • Sign out of online platforms like Hail after each session if you’re using a shared or public device.
  • Don’t connect to public WiFi hotspots, like those in cafés and libraries, if possible. Or use a VPN to encrypt the data when connected to one and avoid any potential intercepts by others on the network.

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